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ServiceTrack provides a solution for direct service organizations to increase the efficiency and reliability of service workflow through technology while helping case workers to focus on what matters the most – quality service to their clients.
ServiceTrack, available in both ASP (hosted) model and Site-Installed (purchase) model, includes an adaptable suite of modules that integrate, manage and track activities in the service lifecycle.
Provide paperless record keeping by using online forms, service requests, and account management accessible via the internet or on your agency’s network
Improve caseload management by allowing agencies to automatically assign and route cases, accelerate case processes with workflow, and manage complex case from a single application
Equip case managers with real-time visibility and intelligence into caseloads, service delivery, and operations
Increase fraud prevention by improving visibility into duplicative and suspicious benefit application requests, cross-matching data with different departments or agencies, and initiating workflow-driven alerts to employees for follow-up activities
Enable point and click access to image and document content through integration with back-office application such as Word, Adobe
Help direct service staff with a tool to improve effectiveness, provide administrator with more resources for decision-making, give management and funding entities a clear view of results on investment
Whether used locally or remotely, there are number of security features built into ServiceTrack which ensure your organization’s information is safe, secure and accessible only by authorized parties.
ServiceTrack allows user to use 128-bit or 256-bit SSL (secure sockets layer) encryption provides a high degree of confidentiality.
ServiceTrack enables administrator to determine user’s specific security clearance levels, thus restricting access to data from within the system.
ServiceTrack uses user name and password controls to restrict access to authorized parties only, strong password and password cycling can be enforced through configuration.
ServicTrack can be configured to perform full audit trail on the entire system to track who creates, updates or deletes what data and when.
ServiceTrack has session control configuration which enables the system to automatically terminate the session after a period of inactivity, forcing users to log back.
ServiceTrack is server-based .NET web application that uses Microsoft SQL Server 2000 database. Application is developed using C# and ASP.NET in Microsoft latest .NET framework technology platform. All reports are written with latest Crystal Report XI and delivered to users through standard Adobe PDF format. Because of its true relational database structure and object-oriented system design with 3-tier architecture, the system itself can be easily customized to adopt various changes required from each implementation.
Designed for high multi-user concurrency in a thin client environment, our solutions are well-suited for organizations with anywhere from 5 to 5000 staff-working out of a single location or multiple sites. All components of the system have been developed for the most challenging of mission-critical large data environment. The database can support terabytes of data with high degree of performance and reliability.
Usability - Servicetrack is developed with significant amount of effort focusing on intuitive, effortless navigation by the design staff. Navigation is largely based on a user-friendly browser format keeping user’s daily web application preference in combination with many easy-to-use features such as search operator, real-time spell-check, and input validation. Many others tools which are available only in traditional windows environment are incorporated so users with basic computer knowledge using programs such as word, excel, internet explorer will only require minimum training to be able to start operating ServiceTrack.
Flexibility - ServiceTrack benefits greatly from its object-oriented .NET development methodology and 3-tier design concept. It makes the system flexible and open for future modification and customization based on user requirement easy while ensuring the integrity of the system. On-site administrators can quickly and easily reassign field values, add new fields, specify drop down values and create custom case documents. In addition to full flexibility over a range of system defaults and parameters, many features can be configured differently to meet the particular operation environment of the agencies.
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